Expertise

  • End-to-end user experience definition

  • Agile/Lean methodology
  • Concept ideation

  • Experience modeling and customer journey mapping

  • Prototyping (Axure, Invision) 

  • Information architecture and navigation schema

  • Interaction models and flows

  • UI and interface copywriting

  • Wireframes and detailed documentation for experiential and complex transactional systems

  • Workshop facilitation and planning

  • Stakeholder/user interviews and requirements gathering

  • Generative and evaluative user research

  • Formal and informal guerilla-style usability testing

  • Estimation, planning and scope management

  • Oversight and mentorship of other experience designers and creative team members