Resumé

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Essentials

I am a full-service senior UX designer specializing in solving difficult problems and creating simple, powerful user interactions. I have 18+ years of user-centered design experience in technology, corporate and agency environments, across a diverse set of industries and mediums.

Experience

McAfee / Intel Security | Senior UX Designer, Enterprise UX
May 2016 – Present

  • Lead UX designer for Endpoint Security product and software/upgrade experience in administrative management console
  • Create user flows and low/medium/high fidelity design mockups for complex workflows  
  • Partner with UX leadership, engineering and product management to define and prioritize requirements that improve the customer experience and increase NPS 
  • Engage user research team to conduct generative and evaluative research in support of all efforts

Intel | User Experience Architect/Lead
October 2014 – May 2016

  • Define the end-to-end user experience for wireless display technology and associated software applications, including Intel WiDi and Intel WiDi Media Share
  • Continuously evaluate and improve experiences by conducting end user testing and eliciting feedback directly from OEMs and deployment customers
  • Drive strategic experience discussions with senior business, marketing and technology leaders
  • Oversight and mentorship over interaction design and visual design team members 

SapientNitro | Manager, Experience Design
March 2011 – September 2014

Select clients: John Deere, Hyatt, Target, Kimberly-Clark Healthcare, Amway, Supervalu

  • Lead experience designer on multiple global accounts where I collaborate with Senior level clients and team members to concept, design, validate and execute multi-channel digital experiences
  • Oversight and guidance over multiple creative team members, including mentoring in UX best practices
  • Mentoring and career development for direct reports
  • Lead estimation and planning activities for projects, as well as managing scope on all 
    projects
  • Planned and facilitated user-centered design and requirements-gathering workshops with clients and stakeholders
  • Created and presented strategic documents including customer journeys, experience models, digital ecosystem mapping
  • Contributions to proposal efforts, including 5 successful new business wins in 2 years

Arc Worldwide/Leo Burnett | Senior Interaction Designer
March 2008 – March 2011

Select clients: Altria Group, Marlboro.com

  • Lead UI designer for the agency's largest client 
  • Designed monthly content and functionality updates with heavily experiential and transactional interfaces
  • Designed multiple site promotions from start to finish resulting in over 1 million site registrants since February 2009
  • Planned and executed user research, concept ideation, solution modeling, detailed documentation, and planning and conducting usability testing 
  • Worked closely with metrics and digital strategy teams to analyze consumers’ site behavioral data and apply learnings to projects on an ongoing basis
  • Lead UI work on mobile site and interactive touch-screen kiosk consisting of complex registration and age and identity verification process

Accenture | User Experience Consultant
May 2006 – March 2008

Select clients: Miller Brewing Company, Internal Revenue Service, AllianceBernstein, Disney

  • Defined information architecture and user interface design for clients following user-centered design methodologies
  • Worked closely with business analysts and development teams to ensure requirements were met and carried through the final product
  • Planned and executed user research, facilitated and conducted formal usability testing, and gathered functional and user requirements
  • Acted as communications lead for the user experience group to promote and evangelize user experience and user-centered design methodology within Accenture
  • Assisted in proposal efforts to win new clients

Education

Master of Science, Human-Computer Interaction
DePaul University, Chicago, June 2007

Bachelor of Fine Arts, Art History
University of Illinois at Urbana-Champaign, June 1996