Resumé

Essentials

I am a full-service senior UX designer specializing in solving difficult problems and creating simple, powerful user interactions. I have 18+ years of user-centered design experience in technology, corporate and agency environments, across a diverse set of industries and mediums.

Experience

McAfee / Intel Security | Senior UX Designer, Enterprise UX
May 2016 – Present

Lead UX designer for Endpoint Security product and software/upgrade experience in administrative management console
Create user flows and low/medium/high fidelity design mockups for complex workflows
Partner with UX leadership, engineering and product management to define and prioritize requirements that improve the customer experience and increase NPS
Engage user research team to conduct generative and evaluative research in support of all efforts

Intel | User Experience Architect/Lead
October 2014 – May 2016

Define the end-to-end user experience for wireless display technology and associated software applications, including Intel WiDi and Intel WiDi Media Share
Continuously evaluate and improve experiences by conducting end user testing and eliciting feedback directly from OEMs and deployment customers
Drive strategic experience discussions with senior business, marketing and technology leaders
Oversight and mentorship over interaction design and visual design team members

SapientNitro | Manager, Experience Design
March 2011 – September 2014

Select clients: John Deere, Hyatt, Target, Kimberly-Clark Healthcare, Amway, Supervalu

Lead experience designer on multiple global accounts where I collaborate with Senior level clients and team members to concept, design, validate and execute multi-channel digital experiences
Oversight and guidance over multiple creative team members, including mentoring in UX best practices
Mentoring and career development for direct reports
Lead estimation and planning activities for projects, as well as managing scope on all
projects
Planned and facilitated user-centered design and requirements-gathering workshops with clients and stakeholders
Created and presented strategic documents including customer journeys, experience models, digital ecosystem mapping
Contributions to proposal efforts, including 5 successful new business wins in 2 years

Arc Worldwide/Leo Burnett | Senior Interaction Designer
March 2008 – March 2011

Select clients: Altria Group, Marlboro.com

Lead UI designer for the agency's largest client
Designed monthly content and functionality updates with heavily experiential and transactional interfaces
Designed multiple site promotions from start to finish resulting in over 1 million site registrants since February 2009
Planned and executed user research, concept ideation, solution modeling, detailed documentation, and planning and conducting usability testing
Worked closely with metrics and digital strategy teams to analyze consumers’ site behavioral data and apply learnings to projects on an ongoing basis
Lead UI work on mobile site and interactive touch-screen kiosk consisting of complex registration and age and identity verification process

Accenture | User Experience Consultant
May 2006 – March 2008

Select clients: Miller Brewing Company, Internal Revenue Service, AllianceBernstein, Disney

Defined information architecture and user interface design for clients following user-centered design methodologies
Worked closely with business analysts and development teams to ensure requirements were met and carried through the final product
Planned and executed user research, facilitated and conducted formal usability testing, and gathered functional and user requirements
Acted as communications lead for the user experience group to promote and evangelize user experience and user-centered design methodology within Accenture
Assisted in proposal efforts to win new clients

Education

Master of Science, Human-Computer Interaction
DePaul University, Chicago, June 2007

Bachelor of Fine Arts, Art History
University of Illinois at Urbana-Champaign, June 1996