Resumé
Essentials
I am a full-service senior UX designer specializing in solving difficult problems and creating simple, powerful user interactions. I have 18+ years of user-centered design experience in technology, corporate and agency environments, across a diverse set of industries and mediums.
Experience
McAfee / Intel Security | Senior UX Designer, Enterprise UX
May 2016 – Present
- Lead UX designer for Endpoint Security product and software/upgrade experience in administrative management console
- Create user flows and low/medium/high fidelity design mockups for complex workflows
- Partner with UX leadership, engineering and product management to define and prioritize requirements that improve the customer experience and increase NPS
- Engage user research team to conduct generative and evaluative research in support of all efforts
Intel | User Experience Architect/Lead
October 2014 – May 2016
- Define the end-to-end user experience for wireless display technology and associated software applications, including Intel WiDi and Intel WiDi Media Share
- Continuously evaluate and improve experiences by conducting end user testing and eliciting feedback directly from OEMs and deployment customers
- Drive strategic experience discussions with senior business, marketing and technology leaders
- Oversight and mentorship over interaction design and visual design team members
SapientNitro | Manager, Experience Design
March 2011 – September 2014
Select clients: John Deere, Hyatt, Target, Kimberly-Clark Healthcare, Amway, Supervalu
- Lead experience designer on multiple global accounts where I collaborate with Senior level clients and team members to concept, design, validate and execute multi-channel digital experiences
- Oversight and guidance over multiple creative team members, including mentoring in UX best practices
- Mentoring and career development for direct reports
- Lead estimation and planning activities for projects, as well as managing scope on all
projects - Planned and facilitated user-centered design and requirements-gathering workshops with clients and stakeholders
- Created and presented strategic documents including customer journeys, experience models, digital ecosystem mapping
- Contributions to proposal efforts, including 5 successful new business wins in 2 years
Arc Worldwide/Leo Burnett | Senior Interaction Designer
March 2008 – March 2011
Select clients: Altria Group, Marlboro.com
- Lead UI designer for the agency's largest client
- Designed monthly content and functionality updates with heavily experiential and transactional interfaces
- Designed multiple site promotions from start to finish resulting in over 1 million site registrants since February 2009
- Planned and executed user research, concept ideation, solution modeling, detailed documentation, and planning and conducting usability testing
- Worked closely with metrics and digital strategy teams to analyze consumers’ site behavioral data and apply learnings to projects on an ongoing basis
- Lead UI work on mobile site and interactive touch-screen kiosk consisting of complex registration and age and identity verification process
Accenture | User Experience Consultant
May 2006 – March 2008
Select clients: Miller Brewing Company, Internal Revenue Service, AllianceBernstein, Disney
- Defined information architecture and user interface design for clients following user-centered design methodologies
- Worked closely with business analysts and development teams to ensure requirements were met and carried through the final product
- Planned and executed user research, facilitated and conducted formal usability testing, and gathered functional and user requirements
- Acted as communications lead for the user experience group to promote and evangelize user experience and user-centered design methodology within Accenture
- Assisted in proposal efforts to win new clients
Education
Master of Science, Human-Computer Interaction
DePaul University, Chicago, June 2007
Bachelor of Fine Arts, Art History
University of Illinois at Urbana-Champaign, June 1996